The build: agents shipped inside your stack
5 agents, built against the baselines the audit measured and the exception categories it named. Each one runs on top of the systems you already own, through service accounts scoped to the actions it is allowed to take.
| # | Agent | What it does | Hrs/week | Annual value | Ratio |
|---|---|---|---|---|---|
| 01 | Exception Detector | Watches orders against inventory, lead time and commitment, and raises the ones heading for a miss. | 62 | $224k | 4:1 |
| 02 | Helpdesk Triage | Classifies and routes inbound tickets, answering the repeat questions from documented procedure. | 54 | $186k | 3:1 |
| 03 | Vendor Onboarding | Checks the onboarding packet for what is missing or expired before it reaches procurement. | 34 | $132k | 3:1 |
| 04 | Intake Router | Reads shared-inbox requests and assigns them with the context already attached. | 38 | $108k | 4:1 |
| 05 | Returns Disposition | Proposes restock, repair or scrap from policy and the item's history, for a person to confirm. | 23 | $84k | 3:1 |
Ratio is automated steps to human steps within that agent's flow. The 5 agents return 211 hours a week between them, which is the annual figure in chapter 02 divided across a 46-week working year.
Exception Detector
- 01Read open orders against inventory position and committed datesAutomated
- 02Reconcile the warehouse system against the ERP for the same orderAutomated
- 03Identify orders heading for a short ship or a missed dateAutomated
- 04Service coordinator confirms the call and picks the recoveryReviewer input
The choice persists and shapes later recommendations
- 05Assemble the customer notification with the revised date and the reasonAutomated
- 06Ops manager approves expedite freight over $2,500Human gate
- 07Update the order and write the commitment change back to SAPAutomated
- 08Log the exception, the recovery chosen and who approved itAutomated
The gate is a step, not a promise made in prose. Where a correction appears it is marked, because the correction persisting as training signal is the difference between an agent that improves and one that repeats itself.
8 steps → 2 touchpoints
What took 8 manual steps now needs a person at 2 of them.
4 → 1 queue
4 handoffs between people and systems collapse into one queue with the evidence already attached.
- Cost reduction$277k38%
- Revenue growth$118k16%
- Risk mitigation$339k46%
The agent roster above sums to the same total: $734k across 5 agents. Cost reduction is hours at a fully loaded rate, discounted 25% for ramp.
These agents are specified, not running. The software is built for the client who commissions it, after their audit has named the thresholds and the exception categories it has to work against. What is fixed is the pattern: 1 human gate in this flow, every action logged with its inputs and its approver.